This privacy notice sets out how Thomas Dudley Utility Products uses and protects any information that you give us when you use this website. It follows the privacy policy of the Thomas Dudley group of companies.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy notice. We may change this notice from time to time by updating this page, so please check it from time to time.
Who we are
Thomas Dudley Utility Products is a trading name of Thomas Dudley Foundry Limited, part of the Thomas Dudley group, registered in England and Wales, company number 09301505, registered office 295 Birmingham New Road, Dudley, West Midlands, DY1 4SJ. We are the controller of the personal information described here. You can contact us about your information by emailing utilityinfo@thomasdudley.co.uk or by writing to us at the address above.
What we collect
Quote requests. When you send a quote request we collect your name, email address and, if you give them, your phone number, site postcode, the date you need the products by and your own reference, together with the products and any notes in your request.
Contact form. When you use the contact form we collect your name, email address, phone number (optional), company, the type of enquiry and your message, and, for distributor applications, your company type, region and trade references.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- to prepare and send your quote, answer your enquiry and discuss it with you;
- internal record keeping;
- to improve our products and services.
Information collected automatically
Like most websites, our hosting provider’s servers keep standard logs of visits (your IP address, browser type, the pages requested and when) to keep the website working and secure. To stop our forms and login page being abused, the website also briefly keeps a coded (hashed) version of your IP address to count how often they are used; it is deleted automatically within an hour.
Our lawful basis
We use your information to take steps at your request before entering into a contract with you (preparing a quote), and for our legitimate interests in responding to business enquiries, keeping records of them and keeping this website secure.
If you accept analytics cookies, we use Google Analytics on the basis of your consent, which you can withdraw at any time (see our Cookie Policy).
Who sees your information
Your request is saved securely on our website system and emailed to our sales team. It is seen by Thomas Dudley staff who need it to deal with your request. Our website is hosted by hosting.com and our email is provided by Microsoft (Microsoft 365); they process your information on our behalf and only on our instructions. If you accept analytics cookies, Google (Google Ireland Limited and Google LLC) also receives information about your visit to provide Google Analytics for us; see our Cookie Policy.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Transfers outside the UK
Our website is stored on hosting.com’s servers in the European Union, which UK law recognises as protecting personal information to the same standard as the UK. hosting.com is a US company; if your information is accessed from the United States, for example by their support staff, it is protected by the UK-US “data bridge” (the UK Extension to the EU-US Data Privacy Framework), under which hosting.com is certified.
Where Microsoft stores or accesses our email outside the UK, it is protected by the same data bridge or by the UK-approved contract clauses in Microsoft’s data protection terms.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How long we keep it
We keep quote requests and enquiries for as long as we have a business relationship with you, and after that for as long as we need them to answer questions about the products we supplied and to meet our legal and accounting obligations (company records, for example, must be kept for six years). When we no longer need your information for these reasons, we delete it.
Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to restrict how we use it and, where it applies, to have it transferred to you or another organisation. To use any of these rights, email utilityinfo@thomasdudley.co.uk.
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.
Your right to object: where we use your information on the basis of our legitimate interests, you can object at any time and we will stop unless we have a compelling reason to continue.
Complaints
If you are unhappy with how we have handled your information, please tell us first by emailing utilityinfo@thomasdudley.co.uk. We will acknowledge your complaint within 30 days and respond without undue delay.
You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
Links to other websites
Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website, so we cannot be responsible for the protection and privacy of any information you provide while visiting it, and it is not covered by this privacy notice. Please look at the privacy notice of the website in question.
Cookies
See our Cookie Policy.
Last updated: 10 November 2026